Call Centres

Call centre icon

Skills and knowledge our clients are looking for:

Customer service skills

To be thorough and pay attention to detail

The ability to work well with others

Sensitivity and understanding

Patience and the ability to remain calm in stressful situations

The ability to accept criticism and work well under pressure

Excellent verbal communication skills

Active listening skills

To be able to use a computer and the main software packages competently

Typical Day-to-day tasks

Depending on your role, your day-to-day tasks may include:

Answering calls, emails and web chat enquiries from customers

Making telesales and market research calls to new and existing customers

Dealing with customer orders, card payments, enquiries and complaints

Advising about products and services

Supporting customers to fix computer problems

Offering counselling, welfare and benefits advice, legal information or Help with careers

Updating customers’ records on computer databases

Interested in Call Centre Opportunities? then please register here or if you would like to talk to an expert recruiter please click here

Close Menu